Feature blog

Picker app - Multi-pick

The problem

During busy times, pickers were having trouble keeping up with the higher volume of orders. As a team we discussed possible solutions to this problem. One solution we came up with was giving the pickers the ability to pick multiple orders at once.

 

Goal

1. Reduce average picking time
2. Reduce picking errors
3. Make the pickers lives easier

 

Process

1. Interviewed pickers about the problem
2. Sketched possible solutions as a team
3. Dot voted on the best solution
4. Created prototype using Sketch and InVision
5. Tested prototype with pickers in store
6. Refined designs based on feedback
7. Build, Test & Monitor

 
Prototype was mocked up in Sketch and stitched together using InVision

Prototype was mocked up in Sketch and stitched together using InVision

Colleague using the prototype in store with makeshift colour coded boxes

Colleague using the prototype in store with makeshift colour coded boxes

 

Results

Average pick time for 2 orders before multi-pick

26.4 mins

Average pick time for 2 orders after multi-pick

19.7 mins

Tom Springall